At Best Home Decor Store, we take as much care in crafting our return policy as we do in selecting our curated collection of lighting fixtures and decorative accents. We understand that sometimes a piece may not perfectly fit your vision, just as even the most exquisite candle holder may not suit every tablescape.

Our Return Commitment to Design-Conscious Customers

We proudly offer a 15-day return window for most items from the date of delivery. This allows you time to ensure your new decorative bowl complements your existing collection or that the floor lamp provides just the right ambiance in your space.

Important Exceptions

To maintain quality standards for all our customers, we cannot accept returns for:

  • Light Bulbs & Fittings (for safety and hygiene reasons)
  • Faux Flowers & Plants that have been removed from original packaging
  • Personalized or custom-made items from our Decorative Boxes & Jars collection
  • Any item not in its original condition, damaged, or missing parts

The Thoughtful Return Process

Step 1: Initiate Your Return Request

Within 15 days of receiving your order, please email our Philadelphia-based support team at [email protected] with the following details:

Subject: Return Request for Order #[Your Order Number] Dear Best Home Decor Store Team, I would like to request a return for the following item(s) from my order #[Your Order Number]: – Product Name: [e.g., “Marble Table Lamp”] – SKU/Item Number: [Found on your order confirmation] – Quantity: – Reason for Return: [e.g., “Doesn’t match my decor style”] I understand I will be responsible for return shipping costs unless the item arrived damaged or defective. Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, our design-focused support team will email you a Return Merchandise Authorization (RMA) number and detailed instructions. For international returns outside North America and Europe, additional documentation may be required.

Step 3: Prepare Your Package

Please repackage the item with all original materials, including:

  • Protective packaging for fragile items like mirrors or candle holders
  • All tags and certificates of authenticity
  • The original invoice or packing slip

Step 4: Ship Your Return

We recommend using a trackable shipping service with insurance, especially for high-value items like ceiling lights or full-length mirrors. Ship to:

Best Home Decor Store Returns
795 Eagle Lane
PHILADELPHIA, US 39350

Refund Details: When & How

Once we receive and inspect your return (typically within 5 business days of arrival):

  • Original Payment Method: Refunds will be processed to your Visa, MasterCard, JCB, or PayPal account within 3-5 business days
  • Store Credit: If preferred, we can issue immediate design credit for future purchases

Note: Original shipping fees are non-refundable, except in cases of our error.

Exchanges: Curating Your Perfect Space

For exchanges (subject to availability):

  1. Follow the return process above, noting “Exchange” in your request
  2. Specify the desired replacement item from our collections of cushions, lighting, or decorative accents
  3. We’ll process the exchange once the original item is received

For urgent exchanges, we recommend placing a new order and returning the original item separately to minimize design downtime.

Damaged or Incorrect Items

If your decorative tray arrived damaged or you received the wrong planter, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label or replacement at no cost to you.

Designer Tip

Before returning an item that doesn’t quite work in your space, consider consulting our design inspiration gallery or contacting our team for styling suggestions. Sometimes the perfect arrangement just needs a fresh perspective!

We strive to make returns as seamless as our signature lighting collections. For any questions about returning your decorative accents or textile pieces, our Philadelphia-based team is always here to help at [email protected].

Now that you’re assured of our flexible return policy, why not explore our new arrivals in Ornaments & Sculptures or Outdoor Lighting?