At Best Home Decor Store, we believe your journey to creating a beautiful home should be as effortless as our carefully curated lighting fixtures and decorative accents. Below you’ll find all the details about our shipping options and thoughtful return process designed for design-conscious customers worldwide.

Shipping Information

We carefully package each item—from delicate candle holders to statement floor lamps—with the same attention to detail we give to selecting our collection.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Options

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Recommended for time-sensitive orders
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Ideal for non-urgent orders

Note: We currently cannot ship to certain Asian countries and remote locations. Please contact us at [email protected] if you have questions about delivery to your region.

Our Thoughtful Return Process

We understand that sometimes a piece may not perfectly fit your vision—perhaps the decorative bowl doesn’t complement your collection as imagined, or the floor lamp’s ambiance isn’t quite right. That’s why we offer a 15-day return window from the date of delivery for most items.

Non-Returnable Items

To maintain quality standards for all our customers, we cannot accept returns for:

  • Light Bulbs & Fittings (for safety and hygiene reasons)
  • Faux Flowers & Plants that have been removed from original packaging
  • Personalized or custom-made items from our Decorative Boxes & Jars collection
  • Any item not in its original condition, damaged, or missing parts

Step-by-Step Return Process

  1. Initiate Your Return Request
    Within 15 days of receiving your order, email our Philadelphia-based support team at [email protected] with:
    • Subject: “Return Request for Order #[Your Order Number]”
    • Product name, SKU, quantity, and reason for return
    • Your contact information
  2. Receive Return Authorization
    Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed instructions. International returns outside North America and Europe may require additional documentation.
  3. Prepare Your Package
    Repackage the item with all original materials including:
    • Protective packaging for fragile items (mirrors, candle holders, etc.)
    • All tags and certificates of authenticity
    • The original invoice or packing slip
  4. Ship Your Return
    We recommend using a trackable shipping service with insurance, especially for high-value items like ceiling lights or full-length mirrors. Ship to:

    Best Home Decor Store Returns
    795 Eagle Lane
    PHILADELPHIA, US 39350

Refund Details

Once we receive and inspect your return (typically within 5 business days of arrival):

  • Original Payment Method: Refunds will be processed to your Visa, MasterCard, JCB, or PayPal account within 3-5 business days
  • Store Credit: If preferred, we can issue immediate design credit for future purchases

Note: Original shipping fees are non-refundable, except in cases of our error.

Exchanges: Curating Your Perfect Space

For exchanges (subject to availability):

  • Follow the return process above, noting “Exchange” in your request
  • Specify the desired replacement item from our collections
  • We’ll process the exchange once the original item is received

For urgent exchanges, we recommend placing a new order and returning the original item separately to minimize design downtime.

Damaged or Incorrect Items

If your item arrived damaged or incorrect (like a decorative tray or planter), contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label or replacement at no cost to you.

Designer Tip

Before returning an item that doesn’t quite work in your space, consider consulting our design inspiration gallery or contacting our team for styling suggestions. Sometimes the perfect arrangement just needs a fresh perspective!

We strive to make returns as seamless as our signature lighting collections. For any questions about returning your decorative accents or textile pieces, our Philadelphia-based team is always here to help at [email protected].